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You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order:
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
In case of sellers with ZAMKART Advantage, the refund mode will be ZAMKART Wallet. The refunded amount will be made available immediately.
However, if you opt for having the money transferred back to the source of transaction; it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by ZAMKART.
A disabled 'Cancel' link can mean the following things:
In any of the above cases, you can get in touch with our Customer Support for more information
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Once you have requested the cancellation of item(s) in your order, ZAMKART will complete the cancellation and initiate the refund, depending on your preference.