FAQ's

My Account & My Orders

 

What is 'My Account'? How do I update my information ?

It is easy to update your ZAMKART account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on ZAMKART

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders.

 

How do I know my order has been confirmed?

  • Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
  • You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.
  • You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

 

 

 Can I order a product that is 'Out of Stock'?

 Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on ZAMKART.

 

 

 

Shopping

              

Why do I see different prices for the same product?

A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the ZAMKART marketplace, where different sellers compete for your order.

 

Is it necessary to have an account to shop on ZAMKART?

You can shop on ZAMKART by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own ZAMKART account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.

 

What do I need to know before getting an order gift wrapped?

1. Giftwrap option is only available for items listed by select sellers

2. Giftwrap is chargeable @Rs.30/- per order

3. Cash-on-Delivery orders cannot be gift wrapped

4. Larger items such as televisions & refrigerators cannot be gift wrapped

5. Gift wrapped orders will also include the invoice for logistical, legal and octroi/tax reasons

 

 

Sell on ZAMKART

          How do I sell on zamkart?

 

 

Payments

         
How do I pay for a ZAMKART purchase?

ZAMKART offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that ZAMKART's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. 

You may use Internet Banking, E-Gift Voucher (eGV), Cash on Delivery and Wallet to make your purchase. 

ZAMKART also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries. 

 

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on ZAMKART?

There are NO hidden charges when you make a purchase on ZAMKART. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the seller policy. Please check individual seller for the same. In case of seller WS Retail, the ₹40 delivery charge is waived off on orders worth ₹500 and over.

  

What is Cash on Delivery?

If you are not comfortable making an online payment on ZAMKART.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

 

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.

 

Is it safe to use my credit/debit card on ZAMKART?

Your online transaction on ZAMKART is secure with the highest levels of transaction security currently available on the Internet. ZAMKART uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on ZAMKART are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

 

What steps does ZAMKART take to prevent card fraud?

ZAMKART realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. 

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

 

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

 

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. 

 

Can I use my bank's Internet Banking feature to make a payment?

Yes. ZAMKART offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

 

Can I make a credit/debit card or Internet Banking payment on ZAMKART through my mobile?

Yes, you can make credit card payments through the ZAMKART mobile site and application. ZAMKART uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

 

How does 'Instant Cashback' work?

The 'Cashback' offer is instant and exclusive to ZAMKART.com. You only pay the final price you see in your shopping cart.

 

How do I place a Cash on Delivery (C-o-D) order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

  • The maximum order value for C-o-D is ₹50,000
  • e-Gift Vouchers or Store Credit cannot be used for C-o-D orders
  • Cash-only payment at the time of delivery.

 

 

Order Status

  

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

 

What do the different order status mean ?

Payment Pending Authorization:Your order has been logged and we are waiting for authorization from the payment gateway. 

Payment Authorized, Order under Processing:Authorization has been received from the payment gateway and your order is being processed by the seller. 

Order Shipped:Your order has been shipped by the seller and is on its way to the location specified by you for delivery. 

Order Cancelled:The order was cancelled.

 

When and how can I cancel an order?

You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Uswith the order number.

 

Shipping

 

What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value. 

For example, seller WS Retail, which generally charges Rs 40 for delivery, provides free delivery on orders valued at Rs 500 or more. Please check with individual Sellers to understand what the delivery charges are. 

 

Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?

No. There are zero hidden charges when you make a purchase on ZAMKART. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. 

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

 

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time is dependent on the following factors 

  • The Seller offering the product
  • Product's availability with the Seller
  • The destination to which you want the order shipped to and geographical location of the Seller

 

'In Stock' 
For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. 

'Imported' 
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you. 

'Available' 
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location. 

'Preorder' or 'Forthcoming' 
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week) 
  
'Back In Stock Soon' 
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller. 

'Temporarily Unavailable'
 
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase. 

'Out of Stock' 
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase. 

'Permanently Discontinued' 
This product is no longer available because it is obsolete and/or its production has been discontinued. 

'Out of Print' 
This product is not available because it is no longer being published and has been permanently discontinued.

 

Why does the estimated delivery time vary from seller to seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. 

Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

 

Why does the delivery date not correspond to the delivery timeline mentioned?

It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates. 

 

Seller does not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on 

  • If the Seller ships to your location
  • Legal restrictions, if any, on shipping particular products to your location
  • The availability of reliable courier partners in your location

 

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

 

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. 

Wherever possible ZAMKART Logistics will facilitate the pick-up of the item. In case the pick-up cannot be arranged through ZAMKART, you can return the item through a third-party courier service. Return fees are borne by the Seller.

 

Does ZAMKART deliver internationally?

As of now, ZAMKART doesn't deliver items internationally. 

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

 

Product Review Creation Guidelines

 

Guidelines For Writing Product Reviews

Product reviews on ZAMKART.com are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:

Have you used this product?

It's always better to review a product you have personally experienced.

Educate your readers

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative

Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right!

Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise

Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes

A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

 

What's Not Allowed?

Customer reviews should be relevant to the product in question. The product review section on ZAMKART.com is for you to share your opinion on the product, and for other customers to research better. ZAMKART.com reserves the right to remove reviews that include any of the following:

Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.)

Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same)

HTML embedded in text

References to other retailers

Pricing related comments

Personal information (Phone numbers, postal address, email address and others)

Profane comments

Inflammatory comments

Copyrighted comments

Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.)

Promotional content

Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure)

Reviews written for any form of compensation

Reviews given using fake ids, irrelevant user email ids

Asking for helpful votes

Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)

Feedback about errors in the product description.

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